Whump was built with the real challenges of food bank coordination in mind. From managing casuals to tracking food safety certificates, we've thought of it.
Free for teams with up to 30 active volunteers. No credit card required.
If any of these are familiar, you're managing a genuinely complex coordination challenge. Whump was built to handle it.
You're chasing 15 volunteers by phone the day before a distribution shift
A regular volunteer didn't show and you had no backup
Someone's food safety certificate has expired and you only found out during a council audit
You need two people with Working With Children checks for every shift but it's hard to track who has a current one
Your Tuesday morning team is completely different from your Friday afternoon team and they need different role coverage
Features designed around the specific coordination and compliance needs of food distribution services.
Specify minimum staffing for each role per shift: 1 Keys holder, 2 Checkout operators, 1 Greeter. The system shows you exactly where coverage is missing — so you can act before the shift starts, not after.
Maintain registers for Food Safety Certificates, Blue Cards, Police Checks, and any other document type. Get automated email alerts before anything expires — 90 days out and again at 30 days.
Some volunteers come weekly, others monthly, others "whenever they can." Whump's engagement type system sends SMS reminders only to infrequent volunteers who need the nudge, without spamming your regulars.
Build your weekly roster by dragging volunteer names onto shifts. See immediately if a volunteer has a conflict or is already on another shift. No spreadsheet, no whiteboards, no phone calls.
Post unfilled shifts so qualified volunteers can self-nominate. Admins approve nominations before they're confirmed, so you keep control while reducing the burden of chasing people individually.
For volunteers who don't use smartphones or email, admins manage their roster on their behalf. They count as active volunteers and can be assigned shifts and register entries without needing an account.
Generate hours reports by volunteer, by shift category, or across your whole organisation. Useful for grant applications, council reporting, and annual acquittals — exported as CSV in seconds.
Whump handles both volunteers and paid staff in the same system. Set up employment records, timesheets, leave management, and payroll exports to Xero, MYOB, QuickBooks, and more — all from the same platform you use to roster your volunteers.
Trusted by community food services across Australia
The Seed plan is free forever for teams with up to 30 active volunteers — no credit card required. Growing services start from $29 AUD/month.
See all plans and pricing →Yes. Set up a Food Safety Certificate register with the relevant expiry period. Whump sends automatic email alerts to the volunteer, the admin, and the register's manager 90 days and again 30 days before any certificate expires. You can customise both alert thresholds per register.
Whump's engagement type system lets you classify each volunteer as Regular, Occasional, or Infrequent. Infrequent volunteers receive a 72-hour check-in SMS and a 24-hour reminder to make sure they show up. Regular volunteers receive only the weekly roster summary — so you're not spamming committed volunteers while still supporting the ones who need a reminder.
Yes. Each shift has a role requirement breakdown — for example, 1 Keys holder, 2 Checkout operators, 1 Greeter. The roster shows at a glance which roles are filled and which are still open. Admins receive notifications for understaffed shifts so you always know before the shift starts.
Volunteers can decline a shift or request a swap directly through Whump. When a swap is requested, the admin receives a notification and can approve it. You can also post the shift as open so that other eligible volunteers can self-nominate to fill the gap.
Yes. All data is stored on servers physically located in Brisbane, Australia. Your data never leaves Australian soil. Sensitive volunteer information — addresses, dates of birth, and emergency contact details — is encrypted using AES-256. Whump is fully compliant with the Australian Privacy Act 1988 (as amended 2024).
More questions? Read the full FAQ or contact us.
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