Terms and Conditions

1. About Whump

Whump is a volunteer rostering and workforce management platform operated by Montavon Foods Pty Ltd (ABN 84 607 362 443), a company registered in Queensland, Australia (“Whump”, “we”, “us”, or “our”). Our platform is accessible at whump.online.

2. Who These Terms Apply To

These Terms apply to:

• Organisations — not-for-profits, charities, community groups, and other entities that create a Whump account to manage volunteers and/or paid staff (“Organisation”, “you”)
• Administrators — individuals authorised by an Organisation to manage its Whump account
• Volunteers and Staff Members — individuals whose details are managed within an Organisation's Whump account

By using Whump, you confirm you are at least 18 years old and have the legal authority to bind your Organisation to these Terms.

3. Your Account

3.1 Registration

You must provide accurate and complete information when creating your account. You are responsible for keeping your account details up to date.

3.2 Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at support@whump.online if you suspect unauthorised access.

3.3 One Account Per Organisation

Each Organisation may only maintain one active account unless otherwise agreed with us in writing.

4. Subscription Plans and Billing

4.1 Plans

Whump offers a free plan (Seed) and several paid subscription plans. Current pricing is available at whump.online/pricing. We may change pricing with 30 days' written notice.

4.2 Billing

Paid plans are billed monthly or annually in advance in Australian Dollars (AUD), inclusive of GST, via Stripe. By subscribing, you authorise us to charge your nominated payment method on a recurring basis.

4.3 Upgrades and Downgrades

You may upgrade your plan at any time; the upgrade takes effect immediately and is charged on a pro-rata basis. Downgrades take effect at the end of the current billing period.

4.4 Cancellation

You may cancel your subscription at any time from your Billing settings. On cancellation, your paid access continues until the end of the period already paid for. No refunds are issued for partial billing periods unless required by law.

4.5 Failed Payments

If a payment fails, we will attempt to notify you. Access to paid features may be suspended if payment remains outstanding after a reasonable period.

4.6 GST

All prices include GST where applicable under A New Tax System (Goods and Services Tax) Act 1999 (Cth).

5. Acceptable Use

You agree not to use Whump to:

• Violate any applicable law, regulation, or the rights of any third party
• Upload or transmit content that is unlawful, defamatory, harassing, or otherwise objectionable
• Attempt to gain unauthorised access to any part of the platform or another Organisation's data
• Reverse engineer, decompile, or attempt to extract the source code of the platform
• Use automated tools to scrape, crawl, or extract data from the platform without our prior written consent
• Resell or sublicense access to the platform to any third party
• Upload malicious code, viruses, or other harmful material

We may suspend or terminate your account if you breach these obligations.

6. Your Data

6.1 Your Ownership

You retain ownership of all data you upload or create in Whump, including volunteer records, shift data, documents, and any other content (“Your Data”).

6.2 Licence to Us

You grant us a limited, non-exclusive licence to store, process, and display Your Data solely to provide the Whump platform to you.

6.3 Data Hosting

All data is stored on servers physically located in Brisbane, Queensland, Australia. Your data does not leave Australia.

6.4 Data Export

You may export Your Data at any time from within the platform. We provide data in CSV or other standard formats as described in the platform documentation.

6.5 Data Deletion

Upon termination of your account, we will retain Your Data for 30 days to allow you to export it, after which it will be deleted from our systems, except where we are required by law to retain it.

6.6 Your Responsibilities

You are responsible for ensuring that your collection, storage, and use of volunteer and staff personal information through Whump complies with all applicable laws, including the Privacy Act 1988 (Cth) and any applicable state privacy legislation.

7. Privacy

We collect, use, and disclose personal information in accordance with our Privacy Policy, and the Australian Privacy Principles under the Privacy Act 1988 (Cth). By using Whump, you consent to the collection and use of information as described in our Privacy Policy.

8. Third-Party Integrations

Whump integrates with third-party accounting and payroll systems including Xero, MYOB, QuickBooks, Sage, Blackbaud, Zoho Books, and easyVerein (“Third-Party Services”).

• Third-Party Services are provided by their respective owners and are subject to their own terms and conditions
• We are not responsible for the availability, accuracy, or performance of any Third-Party Service
• Connecting a Third-Party Service to Whump is at your sole discretion and risk
• We disclaim all liability arising from your use of Third-Party Services or any data exchanged with them

9. Intellectual Property

9.1 Our Platform

All intellectual property in the Whump platform, including software, design, trademarks, and documentation, is owned by or licensed to Whump Online Pty Ltd. Nothing in these Terms grants you any rights in our intellectual property except the limited right to access and use the platform as described in these Terms.

9.2 Feedback

If you provide us with feedback or suggestions about the platform, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback for any purpose without obligation to you.

10. Availability and Maintenance

We aim to provide a reliable service but do not guarantee uninterrupted or error-free access. We may perform scheduled or emergency maintenance that temporarily affects availability. We will endeavour to provide advance notice of scheduled maintenance where practicable.

11. Warranties and Disclaimers

11.1 Our Warranty

We warrant that we will provide the Whump platform with reasonable care and skill.

11.2 Disclaimers

To the maximum extent permitted by law, we make no other warranties, express or implied, including warranties of fitness for a particular purpose or that the platform will be error-free.

11.3 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) (“ACL”). Where the ACL applies and permits us to limit our liability, our liability is limited (at our election) to:

• Re-supplying the services; or
• Paying the cost of having the services re-supplied.

12. Limitation of Liability

12.1 Cap

To the maximum extent permitted by law and subject to clause 11.3, our total aggregate liability to you for all claims arising out of or in connection with these Terms or your use of Whump in any 12-month period is limited to the total fees you paid to us in that same 12-month period, or AUD $100 if no fees were paid.

12.2 Excluded Loss

To the maximum extent permitted by law, we are not liable for any indirect, consequential, incidental, special, or punitive loss or damage, including loss of profits, loss of revenue, loss of data, or business interruption, arising out of or in connection with these Terms or your use of Whump, even if we have been advised of the possibility of such loss.

12.3 Payroll and Compliance

Whump is a rostering and timesheet management tool. You are solely responsible for ensuring that your payroll, employment, and compliance obligations are met. We make no warranty that the platform's outputs satisfy any award, enterprise agreement, industrial instrument, or tax obligation. You should obtain independent legal or accounting advice for payroll compliance matters.

13. Indemnity

You agree to indemnify and hold us harmless from any claim, loss, damage, cost, or expense (including reasonable legal fees) arising from:

• Your breach of these Terms
• Your use of the platform in violation of any law
• Any claim by a third party arising from Your Data

14. Suspension and Termination

14.1 By You

You may terminate your account at any time from your account settings.

14.2 By Us

We may suspend or terminate your access immediately if:

• You breach these Terms and fail to remedy the breach within 7 days of written notice (or immediately for serious breaches)
• You fail to pay fees when due
• We are required to do so by law

14.3 Effect of Termination

On termination, your right to access the platform ceases. Clauses 6.5, 9, 12, 13, and 16 survive termination.

15. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or by displaying a notice in the platform at least 14 days before the changes take effect. Your continued use of Whump after the effective date constitutes acceptance of the updated Terms. If you do not accept the changes, you may terminate your account before the effective date.

16. Governing Law and Disputes

These Terms are governed by the laws of Queensland, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Queensland and the Federal Court of Australia. Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief.

17. General

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any order confirmation or plan details, constitute the entire agreement between you and us regarding your use of Whump.

17.2 Severability

If any provision of these Terms is found to be unenforceable, that provision will be severed and the remaining provisions will continue in full force.

17.3 No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in the future.

17.4 Assignment

We may assign these Terms or our rights under them without your consent as part of a corporate restructure or sale of our business. You may not assign your rights under these Terms without our prior written consent.

17.5 Force Majeure

We are not liable for any delay or failure to perform our obligations due to circumstances beyond our reasonable control.

18. Contact Us

For questions about these Terms, please contact: